Warranty & complaints
We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens so that you can claim warranty. Legally, you are obliged to report this to us within two months of the discovery of the defect. If the defect falls within the warranty, we will repair or replace it free of charge.
It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by sending an email to [email protected] If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. If your complaint is not yet being dealt with elsewhere, you are free to deposit your complaint via the European Union platform.